Networking & Email Issues

What do I do if I never received my account activation email?
If you have signed up for a new account with Keep&Share (or if you have invited someone to create an account using "Invite-a-Friend") and you/...
Wed, 16 Mar, 2022 at 8:13 AM
Why am I receiving some emails from Keep&Share but not others?
You may see that you are receiving some emails from Keep&Share, but not all emails from Keep&Share. Spam filters look at the content of an email to ...
Mon, 19 Oct, 2015 at 7:31 AM
What if I never received my Guest Pass email?
If you add email addresses to the Share Control for the item that you want to share, then the person whose email you added will receive a guest pass from Ke...
Tue, 15 Mar, 2022 at 1:22 PM
What do I do if I’m having problems connecting to Keep&Share?
If you are having problems connecting to Keep&Share you need to methodically step through testing whether the problem is specific to your browser, compu...
Fri, 27 Sep, 2019 at 9:42 AM
What if I cannot verify my phone number to receive text messages?
Your account can have one or more mobile phone numbers registered with Keep&Share in your Communication Settings. Once registered, Keep&Share uses  ...
Fri, 17 May, 2019 at 8:57 AM
How can I send a test email to myself from Keep&Share?
If you add and verify a new email address to your Email Settings in your account, a great way to immediately test that this email is working properly or if ...
Mon, 19 Aug, 2019 at 7:59 AM
What do I do if my computer shows that I'm not connecting to some Keep&Share domains?
If you are having issues with connecting to Keep&Share and you've run the diagnostics test on your computer and see that there are some Keep&Sh...
Mon, 21 Aug, 2017 at 2:53 PM
How can I show Keep&Share on a TV?
If you want to show Keep&Share on a large screen such as a TV, these are our recommendations to make sure that you can always display Keep&Share wit...
Fri, 18 Sep, 2020 at 8:44 AM
What happens when I verify my email address?
When you create an account with Keep&Share, we will require you to click on a link in your activation email to finish setting up your account. We do not...
Mon, 28 Dec, 2020 at 10:29 AM