Support Portal

Password Issues 10

• Why can't I log into my account?
• What if I forgot my password and/or Account Name?
• How can I change my account password?
• How do I get a new password?
• How do I recover my password if I'm on a mobile device?

View all 10

Browser Issues 6

• Which browsers does Keep&Share support?
• How can I refresh my browser?
• How can I reset my browser?
• How can I tell my browser to allow pop-ups from Keep&Share?
• How do I enable browser cookies?

View all 6

Networking & Email Issues 9

• What do I do if I never received my account activation email?
• Why am I receiving some emails from Keep&Share but not others?
• What if I never received my Guest Pass email?
• What do I do if I’m having problems connecting to Keep&Share?
• What if I cannot verify my phone number to receive text messages?

View all 9