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Troubleshooting Common Problems
Why can't I log into my account?
What if I forgot my password and/or Account Name?
How can I change my account password?
How do I get a new password?
How do I recover my password if I'm on a mobile device?
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Which browsers does Keep&Share support?
How can I refresh my browser?
How can I reset my browser?
How can I tell my browser to allow pop-ups from Keep&Share?
How do I enable browser cookies?
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Networking & Email Issues
What do I do if I never received my account activation email?
Why am I receiving some emails from Keep&Share but not others?
What if I never received my Guest Pass email?
What do I do if I’m having problems connecting to Keep&Share?
What if I cannot verify my phone number to receive text messages?
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