Whenever the password is changed on your account, Keep&Share sends a courtesy notice to the email address registered to your account in your Email Settings.

If you received an email from Keep&Share telling you that the password on your account was changed recently and you didn't change it, here is what you should do:

  1. Stop and think - besides you, who else had the password to your account?
  2. Have you or they changed the password? 99% of the time this is the case. If so, do nothing - the email from Keep&Share was a courtesy notice.
  3. If you're not sure who changed the password use the “Forgot Password” command.
  4. The current password will then be emailed to you.
  5. If you get the password by email and you now recognize that you set it, feel relieved!
  6. If you do not recognize the password and believe it is suspicious, log in immediately with it and change the password on your account.
  7. If you do not receive the “Forgot Password” email, then you should send an email to support@keepandshare.com or submit a help ticket right away asking us to reset your password. Be sure to tell us your Account Name!