If you are trying to log into your account and Keep&Share isn’t recognizing your password, there are a few things that could be causing your issue. Usually login problems come from small typo problems on either the Account Name or password. Account Names are not case-sensitive, but passwords ARE case-sensitive.

You should try to log in again, taking particular care to:

  • not have any leading or trailing spaces
  • make sure you have the capitalization of your password exactly correct
  • take care with any letters/digits that can be mistaken, such as the digit “1” and the lowercase letter “L,” or the digit “0” and the capital letter “O”

If you do not remember your password, you can use the “Forgot Password” command to recover it. However, please note that if you try to log in too many times, your account will become locked. Learn more about what to do if your account is locked.