Your “Communication Settings” allow you to decide what information Keep&Share sends you a text about. Types of messages you can receive:
- Account Messages: Account status information including the “Forgot Account Name” and “Forgot Password Commands”, subscription-related emails, and Keep&Share News emails (announcements of new features, user tips, etc.). At least one email or mobile number must be selected to receive these messages.
- Reminders: This includes Event Reminders in the Calendar and Task reminders in To Do Lists.
- Notifications: Dashboard Notifications of Shares and Comments. This will also need to be checked if you want to receive email copies of your calendar.
- Reports: Reports on Visitors to your account, automatic Calendar backups, and when files and/or photos are emailed into your account.
- Messages: Receive messages from other Keep&Share users using the "Send Message" feature.
You can receive phone notifications either by text message or by app notification using the Keep&Share mobile app. In your Communication Settings you can choose what messages are sent to which device, email, or mobile number.
If you are not receiving text messages from Keep&Share you'll first need to make sure that you have a phone number that's been added and verified in your Keep&Share account.
You should receive an initial "please confirm this is your number" text message from us. If you do not respond to this text message then you will not receive other text messages from us except for additional "please confirm this is your number" requests. After you confirm your number we send a text message telling you how to "opt-out" of text messages from Keep&Share.
If you opted out of text messages from us, you should still have an instructional text message from us after you opted out telling you that you can reply to the message with "START" to opt back in.
However, if you don't have that text message, then you can do one of the following:
- For U.S. users, send a text to 14153290395 with the word START.
- For international users from our supported countries, send a text to 14159150395 with the word START.
Once your phone number has been verified and you've opted into receiving text messages you'll need to make sure that the boxes for "reminders" and "notifications" are checked next to your phone number in order to receive messages by text.
If you are not receiving notifications from the mobile app, then you'll need to:
- Access settings for your mobile device
- Go to your app manager
- Tap on the Keep&Share app in your list of apps
- Choose to turn on notifications
You can also follow the same steps to opt out of app notifications.