The only way to recover your Account Name and/or password is to use Keep&Share’s “Forgot” commands to send an email to the email address that is registered with your Keep&Share account in your Communication Settings. If you have forgotten both your Account Name and your password, we recommend that you first use the “Forgot Account Name” command first. Once you have your Account Name, you can use the “Forgot Password” command. Learn more about what to do if Keep&Share isn’t recognizing your password.

I forgot my Account Name

To get to the “Forgot Password” command, you will need to click on the blue “Log In” link that appears in the upper right-hand corner of the Keep&Share home page (www.keepandshare.com). Once you do that, you will see the “Account Name” and “Password” text boxes where you enter your login information. Below those boxes, click on the blue “Forgot Account Name” link. Follow the steps in the image below:

I forgot my password

Your “Forgot Password” command is also on the login page for Keep&Share. Follow the steps in the image below:

Note: Please make sure that your current email address is registered as the primary email for your account. Otherwise, you will not be able to reset your password using the “Forgot Password” command.

Note: If you have recovered your Account Name and/or password and try to log into your account and receive a message that your account is closed, please send us a support ticket with your Account Name. We will reopen your account for you. Your account may have been closed due to inactivity or too many login attempts, but even if your account is closed we will keep your information for a year before your account data is deleted.

Recovering your Password or Account Name from your Mobile Device

If you are accessing Keep&Share from your mobile device or smartphone then you will see that that there is not a "Forgot Password" or "Forgot Account Name" on the login screen for mobile Keep&Share. In order to recover your login information here is what you will need to do:

  1. Go to www.keepandshare.com in your mobile device browser
  2. Tap on the "Log In" button in the upper left-hand corner of the screen
  3. The next page will allow you to choose whether to proceed to the mobile site or desktop site. Choose "Desktop Site"
  4. You will then see the "Forgot Password" and "Forgot Account Name" commands on the screen and you can then follow the steps for recovering your password or account name listed earlier in this article

If you no longer have access to the email address on the account, and you have forgotten your Account Name or password, then you can no longer access this account. We recommend you try to get access to your email account again, or look in your records for the Account Name and password. You can always create a new Keep&Share account but you will have to start over with any information you stored in your previous account.